Cancellation policy

This policy applies to direct bookings made with Linda Williams Properties Limited through Nottingham Direct Stays. If you book through Airbnb, Booking.com or another booking platform, that platform’s cancellation policy applies.

How to cancel

Cancellations must be requested in writing by emailing colonylets@gmail.com or by sending a message through the booking platform used for the reservation. A cancellation takes effect when the written request is received.

Refunds for guest cancellations

• Free cancellation up to 24 hours before check-in, calculated using the property’s local time: a full refund will be provided.
• If cancelled within 24 hours before check-in, the first night is non-refundable and the remaining nights will be refunded.
• For a no-show or cancellation on the day of arrival, only the first night will be charged and the remaining nights will be refunded.
• After check-in, early departures and unused nights are non-refundable.

Approved refunds will be returned to the original payment method. Payment-provider and bank processing times may vary.

Changing your dates

Requests to change dates must be made in writing. Changes are subject to availability and any difference in price. A requested change is not confirmed until it has been accepted in writing. If a change cannot be agreed, the original booking remains in place unless it is cancelled under this policy.

Exceptional circumstances

Exceptional circumstances may be considered individually, but this does not guarantee a refund beyond the terms above. Nothing in this policy affects rights that cannot lawfully be excluded.

If we cannot provide the accommodation

If Linda Williams Properties Limited has to cancel because the booked accommodation cannot be provided, all amounts paid for the affected booking will be refunded. Where possible, we may also offer suitable alternative accommodation or dates, but the choice to accept an alternative remains with the guest.